CUSTOMER FEEDBACK AND ROI CASE STUDY


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ROI Calculator

What is unaudited risk costing you?

Most contact centres manually audit just 2–4% of cases,
leaving the rest unchecked. See what closing that gap — and the service
improvements that come with it — could be worth to your team.




Today (manual)3%

With In-gage100%

Adjust assumptions



Defaults are In-gage client benchmarks. Edit any figure to match your own operation.

Estimated annual value
£0 /year
Based on the figures to the left — adjust anything to refine it.
Compliance gap closed
The manual labour cost of auditing every single case yourself — covering the 0 cases/month you don’t currently reach. In-gage gets you to 100% coverage automatically, without hiring for it.

£0/yr

Service & FCR impact
Value of a 8% First Case Resolution uplift across your 0-person team — seen when QA and Service Efficiency (AI case categorisation) tools are used together.

£0/yr

100% case coverage
9% avg. quality score uplift
24% uplift in targeted QA areas
0 compliance risks missed

Book a discovery call

Estimates are directional and based on In-gage client benchmarks (Feb 2025 results deck), not a guarantee.
A discovery call gives you a figure tailored to your Salesforce Service Cloud setup.

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