Net Promoter Score (or NPS) is an industry standard score that allows you to track whether your customers are satisfied enough with your company to recommend you to others – aka. customer loyalty and advocacy. This generates word of mouth sales that will grow your company without the traditional sales and marketing effort.
The secret to NPS is not just measuring it, but using the data to change behaviour and prove the return you get from great service.
There are lots of applications that will do the surveying for you, but only In-gage will link this to the bottom line and give you insights in your teams down to individual agent level.
Our native survey tool gathers data directly from your customers and brings the insights back into Salesforce for you and your teams to use. With key dashboards built from years of experience, we can help to improve organisations from winning awards to making millions in additional profit.