prove the ROI of great customer service
Customer Loyalty & Advocacy
Intelligent Customer Feedback refers to our salesforce survey tool that allows you to send and measure customer surveys. With our salesforce survey solution customer service and contact centre teams can measure for Net Promoter Score (NPS) or Customer Satisfaction (CSAT).
The secret to customer surveys is not just measuring it, but using the data to change behaviour and prove the return you get from great service. There are lots of applications that will do the surveying for you, but only the In-gage Salesforce app will link your survey data to the bottom line and give you insights in your teams down to individual agent level.
Our native Salesforce survey tool gathers data directly from your customers and brings the insights back into Salesforce for you and your teams to use. With key dashboards built from years of experience, we can help to improve organisations from winning awards to making millions in additional profit.
Features
Customer advocacy/ NPS
Loyalty Loyalty Scoring
ROI
Verbatim Feedback
AI Feedback Categorisation
Fully Customisable Surveys
Live Positive Comment Feed
Live Detractor Coaching Emails
Benefits
Customer growth through Word of mouth sales
Reduced customer churn rates
Prove the financial impact of customer service
Understand reasons and key areas for improvements
Automatic routing of feedback to the most relevant parties
Introduce touchpoints based on specific customer journeys
Engage your service employees
Actively coach on potential failings
