With our Salesforce survey solution, customer service and contact centre teams can measure for Net Promoter Score (NPS), Loyalty, and Customer Satisfaction (CSAT).
The secret to surveys is not just measuring but using the data to change behaviour and prove the return you get from great service. There are lots of applications that will do the surveying for you, but only the In-gage Salesforce app will link your survey data to the bottom line and give you insights in your teams down to individual agent level.
Our Salesforce survey tool gathers customer feedback and holds the insights in Salesforce for ease of use. With key dashboards built from years of experience, we help organisations to improve their customer service, win awards, and make millions in additional profit.
With the addition of our AI Feedback categorisation, customer feedback is automatically categorised and sent to the relevant departments. Leading to agile business reactions, customer-led change and improved advocacy/loyalty.