Intelligent Customer Feedback

Intelligent Customer Feedback 

Use real-time Surveys to action positive changes, prove the ROI of great customer service, and automatically categorise feedback

3 Ways to In-gage with us

Download a Product Sheet
Download
Watch a 60 second demo
See the demo
Book a Discovery Call
Get in touch
Intelligent Customer Feedback

Meet our Salesforce survey tool

With our Salesforce survey solution, customer service and contact centre teams can measure for Net Promoter Score (NPS), Loyalty, and Customer Satisfaction (CSAT).

The secret to surveys is not just measuring but using the data to change behaviour and prove the return you get from great service. There are lots of applications that will do the surveying for you, but only the In-gage Salesforce app will link your survey data to the bottom line and give you insights in your teams down to individual agent level.

Our Salesforce survey tool gathers customer feedback and holds the insights in Salesforce for ease of use. With key dashboards built from years of experience, we help organisations to improve their customer service, win awards, and make millions in additional profit.

With the addition of our AI Feedback categorisation, customer feedback is automatically categorised and sent to the relevant departments. Leading to agile business reactions, customer-led change and improved advocacy/loyalty.

Features

  • Customer advocacy/ NPS

  • Loyalty Scoring

  • ROI

  • Verbatim Feedback

  • AI Feedback Categorisation

  • Fully Customisable Surveys

  • Live Positive Comment Feed

  • Live Detractor Coaching Emails

Benefits

  • Customer growth through Word of mouth sales

  • Reduced customer churn rates

  • Prove the financial impact of customer service

  • Understand reasons and key areas for improvements

  • Automatic routing of feedback to the most relevant parties

  • Introduce touchpoints based on specific customer journeys

  • Engage your service employees

  • Actively coach on potential failings

3 Ways to In-gage with us

Download a Product Sheet
Download
Watch a 60 second demo
See the demo
Book a Discovery Call
Get in touch

Our Clients