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Use real-time NPS to action positive changes and

prove the ROI of great customer service

Customer Loyalty & Advocacy

Net Promoter Score (or NPS) is an industry standard score that allows you to track whether your customers are satisfied enough with your company to recommend you to others – aka. customer loyalty and advocacy. This generates word of mouth sales that will grow your company without the traditional sales and marketing effort.

 

The secret to NPS is not just measuring it, but using the data to change behaviour and prove the return you get from great service. There are lots of applications that will do the surveying for you, but only the In-gage app will link this to the bottom line and give you insights in your teams down to individual agent level.

 

Our native survey tool gathers data directly from your customers and brings the insights back into Salesforce for you and your teams to use. With key dashboards built from years of experience, we can help to improve organisations from winning awards to making millions in additional profit.


We love what we do and our mission and vision drive us

to change the world one team at a time.


Not quite ready to chat?

 

We regularly host webinars on Customer Feedback and NPS – check out the next date below.

This webinar will be on using Customer Feedback (NPS & loyalty) to turn your Customer Ops from a cost centre to a profit centre.

 

Join for both our experience with previous customers, as well as industry recommended best practice for measuring customer feedback and what to do with this data. We’ll then cover how to translate this information into the financial impact of your Customer Service.

 

This session will last about 20 minutes and you’ll take away at least 4 actions you can use to within your business.

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