Made for 

Artificial intelligence Customer Service Tools for
Driving Transformation

Creating Profit from Contact Centres Thanks To Innovative Salesforce Customer Service Tools.

choose your product
salesforce customer service tools

The MUST have
Contact Centre Salesforce Customer Service app

  • Improve Retention
  • Change Culture
  • See Results in 30 days
  • Increase Sales
  • Increase Advocacy
  • Implement in 1 day
Book a demo

Choose your product

Intelligent Customer Feedback

Make the best of our artificial intelligence customer service tools and get instant feedback. Use real-time Surveys to action positive changes, prove the ROI of great customer service, and automatically categorise feedback.

Automatic Case Categorisation

Automatically categorise cases, prioritise by customer emotion/urgency and track the efficiency of agents/processes.

AI-assisted Quality Audtiting

Automatic quality audits and compliance check, with customsisable scorecards and coaching tools.

All Products (Full Suite)

Get all great features in one package.

Check Pricing

Our Clients

Peace of Mind Guarantee

  • With our AI powered salesforce customer service app, you will see an increase in customer loyalty generating revenues greater than the value of the application for the year.

  • Customer effort will be reduced increasing First Time Resolution.

  • Employee engagement will boost productivity and enhance the customer experience.

  • Coaching is de-stressed with automated performance scoring.

  • The quality process will slash reporting time and effort.

If you don’t see a ROI within 3 months – we will refund you the cost of the In-gage app

Testimonials

” Absolutely brilliant – have been playing around with the dashboards for the past 10 minutes. I love it! ”

Arjan Toor
CEO of premium health insurance company

” Absolute must for any customer facing business. ”

Chun Ong
Operations director

” Installation and on-boarding of the In-gage app was quick and easy. The support and training staff were incredibly helpful throughout the entire process, I wish more providers were like them.”

Operations Manager
Fintech

“With the introduction of the AI and sentiment scoring In-Gage is proving itself to being an invaluable tool to the continued development of our contact centre.”

Daniela Covi
FinTech

“With loads of useful features and additional ones being developed on a regular basis, it’s hard to imagine the future of our contact centre without In-gage in it.”

Yavor
Head of Service Improvement

“The support and knowledge that In-gage have provided us has allowed us to grow and develop our NPS culture pushing towards a +50 NPS score, in-turn it has increased our ROI and persistency results.”

Craig
Customer operations manager

“We’ve been using In-Gage app as part of our Salesforce setup for the last few months and it’s helped us drive and NPS improvement by 30 – 40%.”

Craig
Healthcare provider

” Absolute must for any customer facing business. ”

Chun Ong
Operations director

” Installation and on-boarding of the In-gage app was quick and easy. The support and training staff were incredibly helpful throughout the entire process, I wish more providers were like them.”

Operations Manager
Fintech

“With the introduction of the AI and sentiment scoring In-Gage is proving itself to being an invaluable tool to the continued development of our contact centre.”

Daniela Covi
FinTech

“With loads of useful features and additional ones being developed on a regular basis, it’s hard to imagine the future of our contact centre without In-gage in it.”

Yavor
Head of Service Improvement

“The support and knowledge that In-gage have provided us has allowed us to grow and develop our NPS culture pushing towards a +50 NPS score, in-turn it has increased our ROI and persistency results.”

Craig
Customer operations manager

“We’ve been using In-Gage app as part of our Salesforce setup for the last few months and it’s helped us drive and NPS improvement by 30 – 40%.”

Craig
Healthcare provider

” Absolutely brilliant – have been playing around with the dashboards for the past 10 minutes. I love it! ”

Arjan Toor
CEO of premium health insurance company

” Installation and on-boarding of the In-gage app was quick and easy. The support and training staff were incredibly helpful throughout the entire process, I wish more providers were like them.”

Operations Manager
Fintech

“With the introduction of the AI and sentiment scoring In-Gage is proving itself to being an invaluable tool to the continued development of our contact centre.”

Daniela Covi
FinTech

“With loads of useful features and additional ones being developed on a regular basis, it’s hard to imagine the future of our contact centre without In-gage in it.”

Yavor
Head of Service Improvement

“The support and knowledge that In-gage have provided us has allowed us to grow and develop our NPS culture pushing towards a +50 NPS score, in-turn it has increased our ROI and persistency results.”

Craig
Customer operations manager

“We’ve been using In-Gage app as part of our Salesforce setup for the last few months and it’s helped us drive and NPS improvement by 30 – 40%.”

Craig
Healthcare provider

” Absolutely brilliant – have been playing around with the dashboards for the past 10 minutes. I love it! ”

Arjan Toor
CEO of premium health insurance company

” Absolute must for any customer facing business. ”

Chun Ong
Operations director
Year Established
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F.A.Q.

I would like to learn more about the tool, who can I contact?

Please book a discovery call and we can discuss a bespoke use case for your business.

Where can I find reviews of your tool?

You can see reviews from our clients on the Salesforce AppExchange.

How long does the app take to install?

As the app is native to Salesforce, our standard install time is 2 days.

Where are you based and where can you provide support?

In-gage is based in the UK and are currently supporting clients around the globe from the USA to New Zealand.

Pricing Plans

automatic case categorisation

starting from

£3/ User / Month 

  • Case categorisation

  • Prioritise by emotion/sentiment

  • Track service efficiency

  • Real-time analytics

  • Coaching tools

more
AI-assisted Quality Auditing

starting from

£7/ User / Month 

  • Quality forms

  • Real-time analytics

  • AI Sentiment Analysis

  • AI Compliance checks

  • Coaching tools

more
Intelligent Customer feedback

starting from

£6/ User / Month 

  • Customisable Surveys

  • Real-time analytics

  • Multichannel

  • AI Feedback categorisation

  • Coaching tools

more