Audit all service interactions for Emotion and Compliance Risks

Automate your quality assurance with AI to ensure all cases are scanned for emotion and potential risks, ensuring exceptional customer service that grows your business.

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Quality Assurance Tool

Join the family

salesforce first contact resolution

The only Salesforce native solution for

AI-powered Quality Assurance

Quality CORE

Leverage manual scorecards and real-time reporting to drive service consistency and improved CSAT scores

Quality PLUS

Utilise the In-gage experts to provide experienced recommendations and bespoke development

Quality AI

Rest easy, knowing 100% of your cases are being audited for emotions and compliance risks

Give your quality teams super-powered

Quality Insight

AI-powered Quality Assurance

Immediately understand the emotions of customers & agents and highlight potential red flags

  • Easy to use compliance checks
  • Automatic emotion, empathy & tone scoring
  • Conversation summaries
  • 130+ languages supported
  • No model training required
  • Real-time insights on your service consistency
Quality Assurance Tool

Manual Quality Assurance

Take AI insights further with detailed scorecards

  • Simple scorecards
  • Fully customisable questions and scoring
  • Quality team KPI reporting and dashboards
  • Appeals process for team calibration

Coaching & Development

Data-driven coaching for agent & process performance improvement

  • Easily show agents the areas where they are under performing and where they excel
  • Automated coaching suggestions based on QA performance
  • Bespoke coaching forms, enabling actionable 1-2-1’s in under a minute
Quality Assurance Tool
In-Gage is a fantastic tool for both our Member Services and QA departments. The in-sights it has given us by far exceeds anything that we had before.
NPS used to be but a word before In-Gage came along!

We have been able to measure and focus on our customers as well as our agents, reporting on achievements at both contact centre level and higher. The feedback has reached the eyes and ears of our management teams and we have been able to feedback on Marketing and Product, ensuring a full business experience.

Claire
Member Services Manager

Connect with your existing tools

Book a discovery call and see how you can

supercharge your quality assurance for

happier customers!

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Additional In-gage Products

salesforce customer service tools - salesforce customer satisfaction

Intelligent Customer Feedback

Use real-time Surveys to action positive changes, prove the ROI of great customer service, and automatically categorise feedback.

Automatic Case Categorisation

Automatically categorise cases, prioritise by customer emotion/urgency and track the efficiency of agents/processes.

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