Creating Profit from Contact Centres
Use real-time Surveys to action positive changes, prove the ROI of great customer service, and automatically categorise feedback.
Automatically categorise cases, prioritise by customer emotion/urgency and track the efficiency of agents/processes.
Automatic quality audits and compliance check, with customsisable scorecards and coaching tools.
Get all great features in one package.
You will see an increase in customer loyalty generating revenues greater than the value of the application for the year.
Customer effort will be reduced increasing First Time Resolution.
Employee engagement will boost productivity and enhance the customer experience.
Coaching is de-stressed with automated performance scoring.
The quality process will slash reporting time and effort.
” Absolutely brilliant – have been playing around with the dashboards for the past 10 minutes. I love it! “
” Absolute must for any customer facing business. “
” Installation and on-boarding of the In-gage app was quick and easy. The support and training staff were incredibly helpful throughout the entire process, I wish more providers were like them.”
“With the introduction of the AI and sentiment scoring In-Gage is proving itself to being an invaluable tool to the continued development of our contact centre.”
“With loads of useful features and additional ones being developed on a regular basis, it’s hard to imagine the future of our contact centre without In-gage in it.”
“The support and knowledge that In-gage have provided us has allowed us to grow and develop our NPS culture pushing towards a +50 NPS score, in-turn it has increased our ROI and persistency results.”
“We’ve been using In-Gage app as part of our Salesforce setup for the last few months and it’s helped us drive and NPS improvement by 30 – 40%.”
Please book a discovery call and we can discuss a bespoke use case for your business.
You can see reviews from our clients on the Salesforce AppExchange.
As the app is native to Salesforce, our standard install time is 2 days.
In-gage is based in the UK and are currently supporting clients around the globe from the USA to New Zealand.
Prioritise by emotion/sentiment
Track service efficiency
AI Sentiment Analysis
AI Compliance checks
AI Feedback categorisation
1 Ropemarker streetCity point, LondonEC2Y 9HU
Phone: +44 (0) 208 0883 215
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