AI-assisted Quality Auditing

Automatic quality audits and compliance check, with customisable scorecards and coaching tools

3 Ways to In-gage with us

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Meet our Salesforce Quality Assurance tool

We’ve harnessed the power of AI for QA to make quality auditing faster and more efficient. Our native Salesforce quality auditing tool is designed to help you measure the quality of your customer service. Our solution is adaptable to suit your industry and requirements and allows several types of scoring.

As quality data is held in your Salesforce you can link the scores and learning directly to cases and opportunities. Enhanced reporting and dashboards will give your frontline staff, managers and senior managers insights into the performance of the team, individuals and departments.

Our AI-Assisted Quality Auditing ensures all cases are automatically checked for the emotion/sentiment expressed by customers and agents, giving high levels of insight to QA teams and management on which cases require attention. The AI can also be utilised to flag compliance errors as they occur, minimising risk and ensuring a better customer service is provided.

Features

  • Quality Audits direct in Salesforce

  • Customisable forms

  • Critical errors

  • Automate reporting and real-time feedback

  • Coaching items

  • Coaching forms

  • Appeals process

  • Automatic behavioral scoring

Benefits

  • Agents use one system with real-time feedback

  • Standardise your auditing process

  • Mitigate compliance risks & process errors

  • High-level details down to granular information on specific i nteractions

  • Reduce manager’s time spent data gathering

  • Click-of-a-button coaching with individualised performance

  • Enables transparency of QA performance

  • Intelligently audit cases based on the sentimental behaviors expressed by customers and agents

3 Ways to In-gage with us

Download a Product Sheet
Download
Watch a 60 second demo
See the demo
Book a Discovery Call
Get in Touch

Our Clients