Salesforce AI

AI-assisted Quality Auditing

Our Salesforce quality AI tool automatically audits your customer comms for compliance risks and emotions, with customisable scorecards and coaching tools.

Meet our Salesforce Quality Assurance tool

We’ve harnessed the power of Salesforce and AI to make quality auditing faster and more efficient. Our native Salesforce quality AI auditing tool is designed to help you measure the quality of your customer service. Our solution is adaptable to suit your industry and requirements and allows several types of scoring.

 

As quality data is held in your Salesforce you can link the scores and learning directly to cases and opportunities. Enhanced reporting and dashboards will give your frontline staff, managers and senior managers insights into the performance of the team, individuals and departments.

 

Our AI-Assisted Quality Auditing ensures all cases are automatically checked for the emotion expressed by customers and agents, giving high levels of insight to QA teams and management on which cases require attention.

 

The AI also flags compliance risks as they occur, minimising risk and ensuring a better customer service is provided.

3 Ways to In-gage with us

Download a Product Sheet
Download
Watch a 60 second demo
See the demo
Book a Discovery Call
Get in Touch

Features

  • Quality Audits direct in Salesforce

  • AI Compliance tracking 

  • Automatic behavioral scoring

  • Customisable forms

  • Automate reporting and real-time feedback

  • Coaching items

  • Coaching forms

  • Appeals process

Benefits

  • Agents use one system with real-time feedback

  • Automatically mitigate compliance risks & process errors

  • Intelligently audit cases based on emotions expressed by customers and agents

  • Standardise your auditing process

  • High-level details down to granular information on specific interactions

  • Reduce manager’s time spent data gathering

  • Click-of-a-button coaching with individualised performance

  • Enables transparency of QA performance

3 Ways to In-gage with us

Download a Product Sheet
Download
Watch a 60 second demo
See the demo
Book a Discovery Call
Get in Touch

Our Clients

salesforce first contact resolution
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