In-gage has a salesforce employee engagement solution, which helps contact centres and call centres to measure and improve employee engagement by changing the behaviours of front line staff. We have...
Read More
If you run a contact centre or you are a team leader in customer service team then you will be familiar with the challenge of ensuring that each customer is...
Read More
Here are the 4 tips to improving your Service Efficiency in Salesforce ...
Read More
If you run a contact centre you want to ensure that it is being run as efficiently as possible without reducing the quality of the contact centre. The most pressing...
Read More
One of the challenges that customer service directors and contact centre managers have is putting the right systems in place to ensure that customer needs are met in a quick...
Read More
Here are our 4 tips for getting the most from your customer feedback using the latest in AI technology. ...
Read More
The challenge for any company is to retain and increase customers with the resulting effect being increased profits and market share. Conventional wisdom is that the key for any business...
Read More
So, Salesforce World Tour London taking place on the 23rd of May is just around the corner and naturally, I’ve been discussing meeting up with my network, arranging dinners -...
Read More
Customer service is an important part of any business, but often you can get lost in NPS scores, quality scores, metrics and reporting. In order to make it simple we...
Read More