As we get more into Artificial Intelligence with the next iteration of our app, we've noticed a lot of the conversation around A.I. in Contact Centres is that of trepidation...
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So, Salesforce World Tour London is just around the corner and naturally, I’ve been discussing meeting up with my network - when I realised that many haven’t attended before! With...
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If you work in Customer Service or a Contact Centre, we're sure you'll be very familiar with NPS. However, as this blog title suggests, we're not just talking to people...
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Artificial intelligence is everywhere at the moment, with both positive and negative connotations attached to it. Forrester predicts that by 2025, technologies like robots, AI, machine learning, and automation will...
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The first words on the telephone were spoken in 1876 and the first call centre opened in the UK in 1965. That is quite a while ago now and we've learned a...
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If you want customers to keep coming back to you, every customer interaction has to be handled with equal care and enthusiasm. Not just the juicy transactions or the times...
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The moment a customer contacts your brand, how their interaction is handled can make or break what they do next. You only get one chance to make a first impression,...
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4x your share growth in comparison to your competitors through service The share growth of companies that perform well in customer service return 4 times greater than the market average: HBR wrote...
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Your frontline service team is where value is created or lost for your organisation. Those thousands of conversations, though, can prove to be a brand and marketing nightmare. But it should,...
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