It may seem a bit odd to examine the importance of customer service, especially since it’s become such an accepted part of business practice. The idea that companies need to...
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Artificial Intelligence (AI) is the buzzword in every boardroom conversation about service, new product development or even backroom functions. As the consumer market becomes overwhelmed with widgets designed for Alexa...
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Customer experience is an important part of a company’s go to market plan. The need to ensure that contact centres and customer service desks are performing at a high performance...
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The buzz phrase at the In-gage office these days is the triple bottom line. It is a bit of a quirky phrase but it comes from our absolute passion to...
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Company: GoHenry Location: Worldwide Industry: Financial Services Over £500k in additional profits within 6 months - "The insights it has given us by far exceeds anything that we had before!" GoHenry is a prepaid...
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So, Salesforce World Tour London is just around the corner and naturally, I’ve been discussing meeting up with my network - when I realised that many haven’t attended before! With...
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If you work in Customer Service or a Contact Centre, we're sure you'll be very familiar with NPS. However, as this blog title suggests, we're not just talking to people...
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Artificial intelligence is everywhere at the moment, with both positive and negative connotations attached to it. Forrester predicts that by 2025, technologies like robots, AI, machine learning, and automation will...
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The first words on the telephone were spoken in 1876 and the first call centre opened in the UK in 1965. That is quite a while ago now and we've learned a...
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