So, Salesforce World Tour London taking place on the 23rd of May is just around the corner and naturally, I’ve been discussing meeting up with my network, arranging dinners -...
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Customer service is an important part of any business, but often you can get lost in NPS scores, quality scores, metrics and reporting. In order to make it simple we...
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Customer service is an important part of any business large or small but this often means that companies will have to invest in people, resources and create processes. The operative...
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In-gage is a salesforce app, which helps to measure and improve customer loyalty & advocacy by changing the behaviours of front line staff. In our latest infographic we show you 4...
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The challenge for any business leader is to ensure that all parts of the business are performing at their optimum. So you want your sales team to generate great sales...
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Company: WorldRemit Location: Worldwide Industry: Financial Services After installing our app WorldRemit have seen a 25% improvement in their quality scores. WorldRemit is an online money transfer service that provides remittance services to clients...
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In-gage is a salesforce app, which helps to measure and improve customer loyalty & advocacy by changing the behaviours of front line staff. In our latest infographic we show you 10...
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It may seem a bit odd to examine the importance of customer service, especially since it’s become such an accepted part of business practice. The idea that companies need to...
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Artificial Intelligence (AI) is the buzzword in every boardroom conversation about service, new product development or even backroom functions. As the consumer market becomes overwhelmed with widgets designed for Alexa...
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