In-gage is a salesforce app, which helps to measure and improve customer loyalty & advocacy by changing the behaviours of front line staff. We have developed a Salesforce quality assurance...
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In-gage has a salesforce employee engagement solution, which helps contact centres and call centres to measure and improve employee engagement by changing the behaviours of front line staff. We have...
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If you run a contact centre or you are a team leader in customer service team then you will be familiar with the challenge of ensuring that each customer is...
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Here are the 4 tips to improving your Service Efficiency in Salesforce ...
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If you run a contact centre you want to ensure that it is being run as efficiently as possible without reducing the quality of the contact centre. The most pressing...
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One of the challenges that customer service directors and contact centre managers have is putting the right systems in place to ensure that customer needs are met in a quick...
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Here are our 4 tips for getting the most from your customer feedback using the latest in AI technology. ...
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The challenge for any company is to retain and increase customers with the resulting effect being increased profits and market share. Conventional wisdom is that the key for any business...
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So, Salesforce World Tour London taking place on the 23rd of May is just around the corner and naturally, I’ve been discussing meeting up with my network, arranging dinners -...
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