Why customer loyalty should be everyone’s concern
If you work in Customer Service or a Contact Centre, we're sure you'll be very familiar with NPS. However, as this blog title suggests, we're not just talking to people...
Read MoreIf you work in Customer Service or a Contact Centre, we're sure you'll be very familiar with NPS. However, as this blog title suggests, we're not just talking to people...
Read MoreArtificial intelligence is everywhere at the moment, with both positive and negative connotations attached to it. Forrester predicts that by 2025, technologies like robots, AI, machine learning, and automation will...
Read MoreThe first words on the telephone were spoken in 1876 and the first call centre opened in the UK in 1965. That is quite a while ago now and we've learned a...
Read MoreIf you want customers to keep coming back to you, every customer interaction has to be handled with equal care and enthusiasm. Not just the juicy transactions or the times...
Read MoreThe moment a customer contacts your brand, how their interaction is handled can make or break what they do next. You only get one chance to make a first impression,...
Read More4x your share growth in comparison to your competitors through service The share growth of companies that perform well in customer service return 4 times greater than the market average: HBR wrote...
Read MoreYour frontline service team is where value is created or lost for your organisation. Those thousands of conversations, though, can prove to be a brand and marketing nightmare. But it should,...
Read MoreWhy engage staff? just set them goals and only pay when they hit them…. If you want customers who want to stay with the brand and even become advocates for the brand, then every...
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