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The Importance of Customer Service

    It may seem a bit odd to examine the importance of customer service, especially since it’s become such an accepted part of business practice. The idea that companies need to...

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Create next-level Customer Experience with AI

    Artificial Intelligence (AI)  is the buzzword in every boardroom conversation about service, new product development or even backroom functions. As the consumer market becomes overwhelmed with widgets designed for Alexa...

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GoHenry – A Customer Success Story

Company: GoHenry Location: Worldwide Industry: Financial Services     Over £500k in additional profits within 6 months - "The insights it has given us by far exceeds anything that we had before!"     GoHenry is a prepaid...

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AI – Are the robots coming for our jobs?

  Artificial intelligence is everywhere at the moment, with both positive and negative connotations attached to it. Forrester predicts that by 2025, technologies like robots, AI, machine learning, and automation will...

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