Company: GoHenry Location: Europe Industry: Financial Services GoHenry is a prepaid card and app for kids and parents. The mission of GoHenry is to enable parents to help their kids become more confident...
Read More
So, Salesforce World Tour London is just around the corner and naturally, I’ve been discussing meeting up with my network - when I realised that many haven’t attended before! With...
Read More
If you work in Customer Service or a Contact Centre, we're sure you'll be very familiar with NPS. However, as this blog title suggests, we're not just talking to people...
Read More
Artificial intelligence is everywhere at the moment, with both positive and negative connotations attached to it. Forrester predicts that by 2025, technologies like robots, AI, machine learning, and automation will...
Read More
The first words on the telephone were spoken in 1876 and the first call centre opened in the UK in 1965. That is quite a while ago now and we've learned a...
Read More
If you want customers to keep coming back to you, every customer interaction has to be handled with equal care and enthusiasm. Not just the juicy transactions or the times...
Read More
The moment a customer contacts your brand, how their interaction is handled can make or break what they do next. You only get one chance to make a first impression,...
Read More
4x your share growth in comparison to your competitors through service The share growth of companies that perform well in customer service return 4 times greater than the market average: HBR wrote...
Read More
Your frontline service team is where value is created or lost for your organisation. Those thousands of conversations, though, can prove to be a brand and marketing nightmare. But it should,...
Read More
