Benchmark your Quality Assurance with our 'QA Impact Scorecard'

WorldRemit, an online money transfer service which provides remittances services to global clients, has seen great results thanks to In-gage, such as a 25% increase in NPS scores, and a 30% increase in quality service scores after using our app. Our AI powered tools helped WorldRemit customer service staff resolve queries quickly, reduce customer contact rates and improve customer service efficiency, which led to an increase in customer satisfaction. We have a wide range of customer service tools which are destined to improve customer satisfaction, increase customer advocacy, as well as improve contact center staff’s efficiency and productivity. If you would like to learn more about our tools and services and how they can help improve your business’ customer service, please get in touch.

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