Webinar 5 – The Importance of Coaching in Contact Centres
We discuss the importance of coaching and the ways in which coaching in the workplace can often be quite limited, but properly focused coaching and training you can effect positive change in attitude, employee engagement and even profit and ROI.
In the webinar you will learn the following:
How to give equal attention to both under and over performers
Setting up your Managers to be the best coaches they can be
Designing a coaching programme that works for your set up
Personalising your coaching for multiple people and teams