Your Admin User Area Training Links:

QA Manager Training

Creating coaching forms
How to create QA Forms
How to create question sets
search function for QA forms

QA Agent Training

How to view your qa form
How to view your coaching forms
Your qa employee page without ai

Admin Training

How to turn on features for the in-gage app

How To grant access for in-gage support

How To raise a support case to in-gage

How To assign permission sets

How To assign permission sets (v2)

HOW TO ASSIGN LICENSES

HOW TO ASSIGN AND UNASSIGN LICENSES (V3)

NPS Admin Training

How To Survey Eligibility Field Works

NPS Manager Training

Creating coaching forms

NPS Agent Training

How the nps feature works
How to view your coaching forms
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