It may seem a bit odd to examine the importance of customer service, especially since it’s become such an accepted part of business practice. The idea that companies need to...
Read More
Company: GoHenry Location: Worldwide Industry: Financial Services Over £500k in additional profits within 6 months - "The insights it has given us by far exceeds anything that we had before!" GoHenry is a prepaid...
Read More
If you work in Customer Service or a Contact Centre, we're sure you'll be very familiar with NPS. However, as this blog title suggests, we're not just talking to people...
Read More
4x your share growth in comparison to your competitors through service The share growth of companies that perform well in customer service return 4 times greater than the market average: HBR wrote...
Read More