With customer experience becoming the differentiator for so many companies, the one question that needs to be answered is ‘what is the true return of great customer service’?
In-gage Salesforce contact centre app brings together key metrics into a single dashboard with customer experience analytics. This shows the value of your loyal customers and the value of your word of mouth sales as generated by your promoters to your senior team at the touch of a button. With In-gage you can send from salesforce customer satisfaction surveys and NPS surveys and track these against financial benchmarks.
We specialise in proving the return on investment of customer experience and have over 25 years in the industry. Our mission is to make $1billion in additional profit to our customers.