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Are you looking to prove the ROI of truly great

customer service - in real time?

Return on Investment

With customer experience becoming the differentiator for so many companies, the one question that needs to be answered is ‘what is the true return of great customer service’?

 

In-gage brings together key metrics into a single dashboard with customer experience analytics. This shows the value of your loyal customers and the value of your word of mouth sales as generated by your promoters to your senior team at the touch of a button.

 

We specialise in proving the return on investment of customer experience and have over 25 years in the industry. Our mission is to make $1billion in additional profit to our customers.

Who are In-Gage?

We started In-gage to solve the problem we had faced for over 20 years; Why would you offer a great experience, where is the monetary value and can it be proved?

 

So after years of learning from some of the best (Ritz Carlton, Hollister, Disney, Starbucks, John Lewis, Harvard and Umpqua Bank) we found a winning formula that once and for all answered the age old question what is the ROI of service and what levers do I need to pull to get generate more of these profits.

 

In-gage was designed to prove the ROI of service and dales teams through measuring key customer metrics. The app then brings this data in real-time to the people that count, to help them change behaviour and improve processes in a way that drives higher customer loyalty.

 

Our passion for customer and employee experience is the driving force behind our dedication to make the best app we can.

 

It is our goal to deliver $1bn in additional profits to our customers who utilise our app. We are on track to make this happen. Every customer we have had has made significant profit increases once that app has gone live.

Testimonials

 

“Today, in this age of the customer, companies that focus on customer success have the best chance of thriving in a connected world.”

Damilola Erinle
AVP Commercial EMEA, Salesforce

 

 

“In-Gage on the Salesforce platform brings great clarity to our customers’ feedback right down to an individual level and gives clear insights into the strategic operations of the company. The financial impact has been outstanding“

COO Fintech

Interested in proving your service ROI? Contact us:


We love what we do and our mission and vision drive us

to change the world one team at a time.


Not quite ready to chat?

 

We regularly host webinars on proving the ROI of service – check out the next date below.

This webinar will be on using Customer Feedback (NPS & loyalty) to turn your Customer Ops from a cost centre to a profit centre.

 

Join for both our experience with previous customers, as well as industry recommended best practice for measuring customer feedback and what to do with this data. We’ll then cover how to translate this information into the financial impact of your Customer Service.

 

This session will last about 20 minutes and you’ll take away at least 4 actions you can use to within your business.

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