In – gage Salesforce QA, a beneficial tool to improve customer service quality
Want to improve the performance of agents in your call center? In-gage Salesforce QA is the solution. It allows people to monitor staff performance and maintain the business standards you set. Salesforce QA AI from In-gage delivers smooth customer experiences. Let’s check it out in detail:
1. Understands customer behavior:
Salesforce Quality Tool understands the customer experience. This information helps brands improve the service they provide to clients. The AI technology analyses and categorises all that free text case data that you receive from customers instantaneously.
2. Uninterrupted services:
AI hasn’t replaced the QA teams but rather given them guidance and helped companies have better visibility on the consistency of service and ensure that agents are complying with company regulations. AI can recognise the agents’ and customers’ writing style including sentiment and emotion.
3. Adhere to company compliance:
Salesforce QA Artificial Intelligence scans and scores all the cases highlighting any compliance risks and scoring the sentiment of the agent and customer responses. This highlights the likely cases for review for the QA team. If there is a particular urgent case type or a process that needs to be solved this can be resolved quickly by the QA team.
4. Protect your ROI:
Salesforce Quality Assurance provides the insights for our clients to make the changes for improvement. This drives better customer satisfaction and retains them for a longer period of time.
5. Speed up the data analysis:
Salesforce QA Artificial Intelligence speeds up the data analysis by providing sentiment/emotion/compliance reporting. This helps agents to solve queries in a faster manner.
Nothing matters as much in business than building a stable image of your company within your industry. In-gage Salesforce QA services can help you leave a long lasting impact on the customers and retain customer loyalty. Get in touch with us today and transform the way you serve your clients.