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This webinar will look at ways you can reduce Customer Effort and improve First Case Resolution.

We’ll discuss where the various touch points are and how to use cases to work out whether inefficiencies are due to internal processes or staff behaviour. As well as how to measure data correctly, designing processes that get your results and how the right people looking at the metrics can have a positive effect.

This session will last about 20 minutes and you’ll take away at least 4 actions you can use to within your business.

Hosted by:

 

In-gage Ltd, a London based technology company who are focussed on ensuring that customers have the best experience possible. Through this belief, we have created a Salesforce app that proves the profit generated from customer service.

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