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Reduce Customer Effort with Simple and Effective

 

Customer experiences with AI

This webinar will be on improving the service and efficiency of your contact centre so that you can transform your contact centre from a ‘cost centre’ to a ‘profit centre’. 

 

 

This session will last about 20 minutes and you’ll take away at least 4 actions you can use to within your business. In the webinar you will learn the following:

Join for both our experience with previous customers, as well as industry recommended best practice for measuring customer

  • The hidden cost of customer effort

 

  • The hidden cost of agent effort

 

  • The efficiency vs quality challenge

 

  • The volume of data and using AI

and what to do with this data. We’ll then cover how to translate this information into the financial impact of your Customer Service.

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