Quality Assurance Tool

Ensure excellent customer service with In – gage Quality Assurance Tool

Quality control is important in every field.  Brands who value  quality assurance tools can drive better sales in the long run. Especially, in today’s age of social media, offering timely and consistent service across all the platforms has become the need of the hour for businesses. In-gage Salesforce quality auditing tool offers better results when it comes to managing customer relationships. Here is how:

1. Generate process reports:

AI – assisted quality auditing has the potential to improve the overall operation of a contact center. Paired with Salesforce, the generated reports are easy to understand across the organization.

2. Boost agent performance:

Quality tools systematically analyse the interaction between agents and customers. This helps managers to keep a watch on the agent’s performance and mark out the areas where optimal training is required.

3. Evaluate customers’ sentiments:

Salesforce quality tool from In-gage automatically checks the emotions or sentiments expressed by the customers. This gives a high level of insights to the quality analyst team regarding the cases where more attention is required. 

4. Real time feedback:

AI technology and real-time data make sure that great customer service improvements are occurring continuously, instead of quality audits being done after 3 – 6 months. This enables a quicker employee feedback loop and faster improvements in customer experience.

5. High paced improvement:

The live feedback that the service team receives speeds up the pace of improvement in businesses. In a normal scenario, the training may take several weeks or even months. However, with the power of AI assisted quality auditing, team performance can be improved as errors happen, rather than in months, or even never in some cases.

With a quality assurance tool, In-gage has not replaced the agent but created a more enhanced and empowered super agent. The use of AI in service teams gives agents a high standard of quality that satisfies customers and serves businesses. 

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