20 mins where we discuss common quality assurance issues found in contact centres, and ways to solve them.
What are the Key metrics to report on?
Where and when to measure for the biggest impact?
How to drive action across the organisation?
How to use Artificial Intelligence to assist in QA?
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1 Ropemarker streetCity point, LondonEC2Y 9HU
Phone: +44 (0) 208 0883 215
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