PayU is a global leader providing financial services for merchants and sellers around the world. They facilitate buying and selling online, and make it safe and easy for their customers. PayU came to In-gage with a problem: They were looking for a way to improve their quality assurance program. Thanks to In-gage salesforce’s app, PayU saw a 13% increase in audits quantity and overall quality score. They also improved insight for coaching, reduced compliance risks, increased reporting and audits, and this was all done at a higher speed, thanks to our A.I technology.
If you would like to learn more about how In-gage can help your team improve customer service and improve quality auditing, please get in touch, we’d love to help.