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The financial business case for service

    Customer service is an important part of any business large or small but this often means that companies will have to invest in people, resources and create processes. The operative...

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WorldRemit – A Customer Success Story

Company: WorldRemit Location: Worldwide Industry: Financial Services     After installing our salesforce contact centre app WorldRemit have seen a 25% improvement in their quality scores.          WorldRemit is an online money transfer service that provides remittance...

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10 ways In-gage can help

In-gage is a salesforce app, which helps to measure and improve customer loyalty & advocacy by changing the behaviours of front line staff. In our latest infographic we show you 10...

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The Importance of Customer Service

    It may seem a bit odd to examine the importance of customer service, especially since it’s become such an accepted part of business practice. The idea that companies need to...

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Create next-level Customer Experience with AI

    Artificial Intelligence (AI)  is the buzzword in every boardroom conversation about service, new product development or even backroom functions. As the consumer market becomes overwhelmed with widgets designed for Alexa...

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