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In-gage Unleashes Next Best Action AI, Pioneering the Future of Customer Service Excellence

London, United Kingdom

In-gage, the trailblazing force behind AI-powered customer service solutions, today unveiled its groundbreaking Next Best Action AI for Salesforce, poised to redefine the customer experience landscape. Combining cutting-edge artificial intelligence with a deep understanding of customer support operations, In-gage’s latest innovation empowers agents with intelligent, real-time recommendations, ensuring customers receive efficient, personalised support that resolves their issues on the first contact.

Founded in 2015, In-Gage has established itself as a leader in supercharging customer service with AI and Salesforce tools. With a commitment to innovation, the company now introduces its Next Best Action AI as part of an exclusive beta program, offering a select group of forward-thinking organisations the opportunity to experience the future of customer service today.

“In today’s rapidly evolving service environment, delivering exceptional customer service is no longer a luxury; it’s a necessity,” said Charlie Norton, Operations Manager of In-Gage. “Our Next Best Action AI represents a leap in customer support capabilities, equipping agents with the insights and knowledge they need to consistently exceed customer expectations while driving operational efficiency.”

At the core of In-Gage’s Next Best Action AI lies a sophisticated machine learning engine that harnesses the power of an organisation’s existing knowledge base. By analysing customer inquiries and contextual data in real-time, the AI generates intelligent recommendations for the optimal next steps, empowering agents to swiftly address customer concerns with accurate, business-approved information.

Key benefits of In-Gage’s Next Best Action AI include:

    • Increased First Contact Resolution: Agents can resolve customer issues on the first interaction, reducing follow-up contacts and boosting customer satisfaction.

    • Reduced Cost-to-Serve: By streamlining support processes and minimising repeat contacts, the AI drives down operational costs while maximising resource utilisation.

    • Agent Focus on Service Excellence: With intelligent recommendations at their fingertips, agents can concentrate on delivering exceptional service, building stronger customer relationships.

    • Consistent Quality of Service: Customers receive accurate, up-to-date information, regardless of the agent handling their inquiry, maintaining a consistently high level of service.

    • Continuous Learning and Improvement: As agents interact with the AI’s recommendations, the system continuously learns and refines its suggestions, adapting to evolving customer needs and organisational changes.

In-Gage’s Next Best Action AI represents the company’s ongoing commitment to service improvement and innovation through AI automation and enhancement. The beta program will offer participants an exclusive glimpse into the future of customer service, positioning them at the forefront of this transformative technology.

“We are thrilled to introduce our Next Best Action AI to a select group of visionary organisations,” added CEO Rod Sheriff. “Together, we will redefine what’s possible in customer service, setting new standards for efficiency, personalisation, and customer service excellence.”

For more information about In-Gage’s Next Best Action AI and to inquire about joining the exclusive beta program, please contact charlie.norton@in-gage.co.uk or click below:

Register your interest

About In-Gage

In-Gage is a leading provider of AI and Salesforce tools designed to supercharge customer service operations. With a focus on innovation and customer-centric solutions, In-Gage empowers Salesforce users across the globe to deliver exceptional customer experiences. For more information, visit in-gage.co.uk

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