We started In-gage to solve the problem we had faced for over 20 years; Why would you offer a great experience, where is the monetary value and can it be proved?
So after years of learning from some of the best (Ritz Carlton, Hollister, Disney, Starbucks, John Lewis, Harvard and Umpqua Bank) we found a winning formula that once and for all answered the age old question what is the ROI of service and what levers do I need to pull to get generate more of these profits.
In-gage was designed to help Service and Sales teams prove the ROI through measuring key customer metrics, like first contact resolution (FCR). The app then brings this data in real-time to the people that count, to help them change behaviour and improve processes in a way that drives higher customer loyalty.
Our passion for customer and employee experience is the driving force behind our dedication to make the best app we can.
It is our goal to deliver $1bn in additional profits to our customers who utilise our app. We are on track to make this happen. Every customer we have had has made significant profit increases once that app has gone live.
“Today, in this age of the customer, companies that focus on customer success have the best chance of thriving in a connected world.”
AVP Commercial EMEA, Salesforce
“In-Gage on the Salesforce platform brings great clarity to our customers’ feedback right down to an individual level and gives clear insights into the strategic operations of the company. The financial impact has been outstanding“