The age-old question is customer effort or NPS a better score to use… We think it’s both. We do agree, measuring anything is only half the battle next you need to take action. Join us to look at some of the action you can take with the data.
This webinar will look at ways you can reduce Customer Effort and improve First Case Resolution, ultimately resulting in loyal happy customers.
We’ll discuss where the various touch points are and how to use cases to work out whether inefficiencies are due to internal processes or staff behaviour. As well as how to measure data correctly, designing processes that get your results and how the right people looking at the metrics can have a positive effect.
This session will last about 20 minutes and you’ll take away at least 4 actions you can use to within your business.