This webinar will be on using Customer Feedback (NPS & loyalty) to turn your Customer Ops from a cost centre to a profit centre. Tune in for both our experience with previous customers, as well as industry recommended best practice for measuring customer feedback and what to do with this data. We’ll then cover how to translate this information into the financial impact of your Customer Service.
The session will last about 20 minutes and you’ll take away at least 4 actions you can use to within your business. There will also be FAQ covered at the end, so when registering – please do let us know in advance if there is anything specific you would like covered.