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“Quality Assurance in Contact Centres”


5th March, 12pm

Contact centres that are able to ensure consistency of service are able to deliver amazing customer service experiences that lead to increased profits. In this webinar we will give you advice on how to improve your quality assurance program. 


We will cover the following:


  • Why think about Quality Assurance?
  • What to measure and report on
  • How do you measure QA?
  • How to organise the data?
  • Things to think about when looking at data
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