Salesforce Employee Engagement - Real-Time

Real-Time Employee Engagement

in Salesforce

Salesforce native Employee Engagement tool for service teams and contact centres, providing anonymous monthly pulse surveys which feed directly into manager and leadership dashboards for real-time understanding and agile employee-led change. Find the best ways to improve employee engagement with our tools.

REMOTE WORKING OFFER: 25% off FIRST YEAR

At In-gage, we have seen many of our clients affected by COVID-19, with adapting their processes to suit remote working being key among their struggles.

With this in mind we are offering our Employee Engagement Tool with 25% off the first year of usage, to help businesses understand their employees even when they are not in the office.*

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Employee Engagement and Customer Experience go hand in hand, particularly at the frontline of customer service where more customer interactions occur. During our 20+ years in customer service, we have found that the annual HR Surveys many businesses use are a fairly slow method for gathering feedback on processes, culture, and overall engagement.

Because of this, we provide ways to improve employee engagement in Salesforce. Our Tool surveys employees on a monthly basis gives a more agile understanding of employee engagement. Our bespoke questioning shows Managers’ influence on employee engagement and you can see how any changes are affecting staff immediately, and ongoing.

All data is provided in real-time and our surveys are anonymous so staff feel secure and can be more honest.

By understanding agent engagement automatically within Salesforce this helps to support your managers to lead your agents. More engaged staff means higher productivity, happier customers, and reduced staff churn.

We generally see a 6% productivity enhancement from better engaged staff. In a team of 50 agents this is worth approx £52.5k per year.

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*Terms and conditions apply, for more information please contact our Sales Team.