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Reduce Customer Effort with Simple and Effective Customer Experiences – Webinar Recording

Join us in this 20-minute webinar recording, in which we discuss where the various touch points are and how to use cases to work out whether inefficiencies are due to internal processes or staff behaviour. As well as how to measure data correctly, designing processes that get your results and how the right people looking at the metrics can have a positive effect.

In the webinar you will learn the following:

  • The hidden cost of customer and agent effort
  • How to impact the efficiency of service
  • The volume of data in contact centres
  • How to use A.I. for smart routing of cases

Register below for an email link to the webinar recording: