Webinar 2 – Customer Feedback, Loyalty and NPS proving ROI
We discuss how using Customer Feedback (NPS & loyalty) can help turn your Customer Ops from a cost centre to a profit centre, and how our smart salesforce survey tool can help you achieve this.
In the webinar you will learn the following:
How to use loyalty to show value
How to use NPS to show value
Driving change to impact financials
Using AI to identify opportunities for change across the business
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