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This webinar will be on using Customer Feedback (NPS & loyalty) to turn your Customer Ops from a cost centre to a profit centre.

Join for both our experience with previous customers, as well as industry recommended best practice for measuring customer feedback and what to do with this data. We’ll then cover how to translate this information into the financial impact of your Customer Service.

This session will last about 20 minutes and you’ll take away at least 4 actions you can use to within your business.

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In-gage Ltd, a London based technology company who are focussed on ensuring that customers have the best experience possible. Through this belief, we have created a Salesforce app that proves the profit generated from customer service.

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