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ways to improve employee engagement

Reduce Customer Effort with Simple and Effective Customer experiences with AI

This webinar will be on improving the service and efficiency of your contact centre so that you can transform your contact centre from a ‘cost centre’ to a ‘profit centre’, and produce efficient customer service.

 

This session will last about 20 minutes and you’ll take away at least 4 actions you can use within your business. In the webinar you will learn the following:

  • The hidden cost of customer effort
  • The hidden cost of agent effort
  • The efficiency vs quality challenge
  • The volume of data and using AI

Register now to confirm your place: