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We’re Bringing the Best Quality

Quality Assurance Tool

Assurance Tool to You!

Over the last 5 years, In-gage has been helping Salesforce users harness the power of Artificial Intelligence to make quality auditing faster and more efficient. Now, we’re opening the tool to other platforms and have limited spaces left to register your interest.

Quality Assurance Tool

We’re Bringing the Best Quality Assurance Tool to You!

Over the last 5 years, In-gage has been helping Salesforce users harness the power of Artificial Intelligence to make quality auditing faster and more efficient. Now, we’re opening the tool to other platforms and have limited spaces left to register your interest.

Register your interest
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Customisable Audits

Easy to configure and use, based on your business and audit process.

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Automated AI Audits

Use A.I. to automatically audit all support cases on emotion and sentiment for improved understanding of your customer experience

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Coaching tools

Help your employees improve with suggested coaching items and easy-to-use forms

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Real-time QA Data

Gain immediate insight to quality auditing performance, down to an individual level

Slide 2

Automated Compliance Checks

Check every support case for compliance risks and critical errors, and immediately flag to the relevant manager

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Customisable Audits

 

Easy to configure and use, based on your business and audit process.

Automated AI Audits

Use A.I. to automatically audit all support cases on emotion and sentiment for improved understanding of your customer experience

Coaching tools

Help your employees improve with suggested coaching items and easy-to-use forms

Real-time QA Data

Gain immediate insight to quality auditing performance, down to an individual level

Automated Compliance Checks

 

Check every support case for compliance risks and critical errors, and immediately flag to the relevant manager

We Make It Easy for You

Easily Integrated

Our easily-integrated quality auditing tool is designed to help you measure the quality of your customer service at all times.

Quality Assurance Tool
Quality Assurance Tool

AI-Assisted Quality Auditing

Our AI-Assisted Quality Auditing ensures all support cases are automatically checked for the emotion/sentiment expressed by customers and agents, giving high levels of insight to QA teams and management on which cases require attention. The AI also flags compliance errors as they occur, minimising risk and ensuring better customer service is provided.

Built-in Coaching

Our solution is adaptable to suit your industry and requirements and allows several types of scoring. As the In-gage tool will be integrated with your CRM, you can link the scores and learning directly to cases and opportunities.

Quality Assurance Tool

Testimonials

” In-Gage helped take our already solid QA program to the next level, doubling our audits completed in a month “

Mark
Millennium Systems

” Being able to run reports on the different question sets, question sections, and individual criteria is fantastic. “

Danielle
Millennium Systems

” With In-Gage we were able to become more efficient, transparent, and involved with our staff’s quality goals “

Mark
Health & Wellness Systems

” I would highly recommend this product and company if you are passionate about serving your customers as well as your staff. 100% thumbs up! “

Claire
GoHenry

” We have been using it for the last few years and we have seen tangible improvements in our Customer Service department “

Daniella
Salesforce Admin

” The actual QA process itself is much faster with the InGage tool 

Danielle
QA & Training Lead

” A must-have app for any contact centre. “

Yavor
Money Transfer Service

” We’ve been using In-Gage as part of our setup for the last few months and it’s helped us drive NPS improvement by 30-40%. “

James
Financial Service Provider

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