AI in Salesforce

How does In – gage power customer service through  AI in Salesforce?

AI in Salesforce brought to you by In-gage technologies Ltd  provides real – time feedback towards customer response. It improves the interaction between companies and customers. So, let’s understand how artificial intelligence drives customer service in a better way:

1. Mitigate Compliance Risks:

AI in customer service scans for compliance, complete quality forms and categorise customer cases for emotional sentiments. AI also helps your service team in measuring and categorising customer cases that come into your contact centre. Instead of having a massive team, you can have AI technology that does all that work for you. 

2. Improved Customer Service Consistency:

In – gage AI in Salesforce creates empowered and enhanced super agents. The use of AI in service teams gives agents the ability to speedily serve customer needs while providing a high standard of quality that satisfies the customer and serves the business. 

3. Understand customer/agent sentiment clearly:

AI in customer service can recognise the agent’s writing style including sentiment and emotion. AI scans all the cases and communications sent and received, allowing a number of things to happen for service team. The customers sentiment and emotion can be tagged, say anger, frustation or urgency. This speeds up the customer handling time.

4. More efficient QA processes:

AI gives guidance to Customer Service teams and ensures that they comply with the company regulations, rather than relying on manual checks. AI can recognise the agents writing style including sentiment and emotions bringing much efficiency in the problem solving abilities of  agents. 

5. Improved sample sizes of data:

A QA agent can usually only check 2-3% of cases at most. But AI reads all communications with customers. With AI, businesses can review all communications and get urgent feedback sent directly to the relevant people quickly. 

All these benefits of AI in Salesforce help improve the user experience and improve customer satisfaction with the brand. Get in touch with In-gage technologies Ltd today and pave a new way to lead the competition.

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